Shipping Policy

New Age Floral is committed to excellence, and the full satisfaction of our customers. New Age Floral proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. New Age Floral also offers same day dispatch.

1. Shipping

All orders for our products are processed and shipped out in 4-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Wrong Address Disclaimer

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

3. Undeliverable Orders

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

4. Lost/Stolen Packages

New Age Floral is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

5. Return Policy

At New Age Floral, we stand behind the quality of our products. If you receive a defective item, we are here to help. Our return policy allows for the replacement of any defective product or a refund for unwanted products that are unused and still sealed in the original packaging.

Defective Product: If you receive a defective item, please contact us immediately to arrange for a replacement. We will cover the cost of return shipping for defective products.

Unused and Sealed Products: For unwanted products that are unused and still sealed in the original packaging, you may return them within 30 days of the original purchase for a refund. Please note that the customer is responsible for the cost of return shipping for unused products.

6. Out Of Stock Item Process

In case of out-of-stock, New Age Floral Wait for all items to be in stock before dispatching

7. Import Duty And Taxes

When working with New Age Floral, you have the following options when it comes to taxes as well and import taxes: customer will need to settle fees when arriving in destination country

8. Acceptance

By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.